Ticket Purchase Policy

Table Tennis England – Event Ticket Purchase Policy

1. INTRODUCTION

1.1 Table Tennis England is a company limited by guarantee. They are the National Governing Body for table tennis in England, affiliated to and recognised by the International Table Tennis Federation and the European Table Tennis Union. Company No. 4268058, VAT No. GB 166 938 713

1.2 We operate an online marketplace where you can purchase tickets for our events, as well as other items in connection with events.

1.3 This “Event Ticket Purchase Policy” sets out the terms and conditions applicable to purchases of Tickets from us. If you are making a purchase online, this Policy also incorporates our website Terms of Use.

1.4 For some events, we may sell different types of Tickets, items and packages, including:

(a) “Pre-Sale Tickets” which go on sale before “General Tickets” and are only available to our Members and subscribers;

(b) “Premium Tickets” and “Corporate Tickets” these are packages that are offered for sale at an inclusive price, which include a Ticket and one or more additional products or services, such as exclusive seating arrangements, dining or merchandise;

(c) “Concession Tickets” are reduced price tickets for certain groups, often including people aged over 65, under 18, students and disabled people.

1.5 In this Policy, we refer to any products and services offered for sale by us as “Items”. Any reference to “Ticket(s)” includes all tickets, unless expressly stated otherwise.

1.6 Nothing in this Policy affects your statutory rights as a consumer. For further information about your statutory rights, please contact Citizens Advice.

2. YOUR ACCOUNT AND REGISTRATION

2.1 In order to purchase a Ticket from us you must:

(a) be at least 18 years old (or the age of legal capacity in the country of purchase) and able to enter into legally binding contracts; and

(b) follow the instructions to purchasing tickets, providing your correct full name, postal address, telephone number and email address (all your details must be kept up to date at all times). Your tickets will be emailed to you and we will not be responsible if your email address is wrong or out of date, so please ensure this record is maintained.

2.2 You are solely responsible for maintaining the security of your user name and password (if applicable) and for all activity that occurs on your account.

2.3 If you are making purchases on behalf of a club, company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity (and this Policy and references to “you” refer and apply to that company or other legal entity).

2.4 Please refer to our Privacy Notice and Cookies Policy for more details on how we use and protect your personal data.

2.5 You must not create or use multiple accounts with the purpose or intention of circumventing any of the terms of this Policy.

2.6 You must not use our website or your account for any unlawful purpose or in any unlawful manner. If we discover or suspect that you have used or are using or attempting to use our services in such a way that a criminal offence has been, is being or might be committed, we are required by law to report your identity and details of such activity to the relevant authorities (and any relevant Event Partner).

2.7 We reserve the right to terminate your account and/or cancel any of your orders and/or prohibit you from making future orders or using the Services in future if:

(a) any abusive or threatening behaviour is carried out by you or on your behalf or via your account;

(b) we suspect any fraudulent activity or other illegal activity is carried out by you or on your behalf or via your account;

(c) we suspect any unauthorised use of your account or other unauthorised activity is carried out by you or on your behalf or via your account;

(d) we are ordered to do so by any legal or regulatory authority; and/or

(e) you otherwise breach the terms of this Purchase Policy

2.8 You may close your account by contacting us. However, please note that such closure shall not take effect until after any events that you have purchased Tickets (or listed or sold Resale Tickets) for have taken place.

2.9 Termination of your account and/or cancellations of any purchases under this Policy shall not affect ours or your rights and liabilities which have accrued prior to and including the date of such termination or cancellation.

3. LEGALLY BINDING CONTRACT

3.1 In order to make a purchase from us, you must be at least 18 years old (or the age of legal capacity in the country of purchase) and able to enter into legally binding contracts. If you are purchasing online, you must also have a valid credit or debit card issued in your name.

3.2 Any purchase from us forms a legally binding contract that is subject to: (i) this Policy; (ii) any special terms and conditions stated to be applicable to an Item and/or event; (iii) any venue terms and conditions (including conditions of entry). You should read this Policy carefully before you make a purchase.

3.3 By purchasing one or more Items from us, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this Policy. If you do not agree with this Policy or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not make a purchase.

3.4 We reserve the right from time to time to make changes to this Policy. Where we make any such changes, we shall post the updated version of this Policy on our website. Therefore, we recommend you check this Purchase Policy regularly to stay informed of its current terms and conditions. All purchases are subject to the applicable version of this Policy that was published at the time of purchase. If you do not agree with any revised version of this Policy, or if you cannot comply with it, then you must not make a purchase.

4. PRICES, PAYMENT AND PLACING ORDERS

4.1 All prices for Items offered for sale from us are inclusive of VAT and are broken down as follows:

(a) sale price of the Item (“Sale Price”); plus

(b) any per-Item service or facility charges (“Service Charge”); plus

(c) any per-order handling and/or delivery fees (“Order Processing Fees”).

4.2 Whilst we try to ensure that all advertised prices are accurate, errors may occur. If we discover an error in the price of any Item you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price (in which case we will credit or debit you as applicable) or cancelling your order (in which case you will receive a full refund). If we are unable to contact you to confirm your order at the correct price, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability.

4.3 In many circumstances, Ticket prices are set at the time of the initial on-sale and stay the same until the event. However, some Tickets are “market-priced,” and so Sale Prices may increase or decrease at any time, based on demand. This is similar to how airline tickets and hotel rooms are sold and is commonly referred to as “Dynamic Pricing”. You will not be entitled to a refund or credit if (i) the Sale Price you paid for a Ticket was at any time before you purchased your Ticket less than the Sale Price you paid; or (ii) the Sale Price of any other Tickets to the relevant event (whether in the same price category or otherwise) is/are subsequently reduced after you purchase your Ticket.

4.4 All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider.

4.5 Accepted methods of payment include Paypal, Visa, MasterCard and American Express debit or credit cards.

4.6 Your contract for purchase starts once we have confirmed your order and ends immediately after completion of the event for which you have purchased Item(s).

4.7 If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via our Customer Help email whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for any costs or losses you incur if you assume that an order was or was not placed because you failed to receive an order confirmation.

4.8 All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. In rare circumstances, if your payment is recalled by the associated bank or payment provider, we reserve the right to cancel and refund any order for which an order confirmation has been sent. We accept no responsibility or liability for such cancellations, as these are outside our control.

4.9 It is prohibited to obtain or attempt to obtain any Items through unauthorised use of any robot, spider or other automated device or software, or through unauthorised framing or linking to any website, or through any other illegal or unauthorised activity. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Purchase Policy, without any notice to you, and any and all Items obtained as part of such orders will be void. If you purchase Item(s) using Klarna Financing and you also purchase insurance for such Item(s), the payment of that Insurance shall be in accordance with the Klarna Pay Later Terms and Conditions which can be found here which means that you have 30 days to pay for the insurance without incurring any interest or fees.

4.10 To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. We reserve the right to cancel any orders that we reasonably suspect to have been made fraudulently, without any notice to you, and any and all Items obtained as part of such orders will be void.

4.11 Please ensure that you read the full Item description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake.

4.12 Please note, any seating maps and charts displayed during the purchase process are for guidance only and reflect the general layout for the venue for particular events. For some events, the layout and specific seat locations may vary without notice.

5. YOUR TICKETS

5.1 Once your order has been processed, you will receive two automated emails from us. The first is a confirmation of your order and the second is your ticket, which will include your unique QR code or codes (depending upon the number of tickets purchased). If you do not receive these emails within 24 hours, please check your junk box. If they are not in your junk box, please contact our Customer Help desk by emailing [email protected]

5.2 You are responsible for ensuring that you i) provide a valid email address for e-delivery of Tickets and ensuring that you are able to receive delivery of the Tickets by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered), and by checking your email mailbox regularly (including junk or spam folders) and ii)download your Tickets in good time prior to the event

5.3 It is your responsibility to check your Tickets once they have been emailed to you. You should contact us using our Customer Help email [email protected] immediately if there is a mistake or error with your Tickets or if you do not receive your Tickets as ordered and/or as described in your order confirmation. We may not be able to assist you if you do not inform us of any errors that are reasonably obvious from inspection of your Tickets within 5 days of receipt (and/or in good time prior to the event date).

5.4 You will be required to show and scan your ticket which includes a unique QR code to gain entry to the event. You may print the email containing your QR code or have it available on your phone. We will not be responsible for any issues relating to your phone, for example connectivity, that may mean that you are unable to access your email and QR code. It is advisable you have an offline version of the QR code e.g. a picture. Once scanned, the QR code cannot be used again.

5.5 If you have booked multiple tickets, your guests should either enter the event at the same time as you, or you should provide them with their individual tickets and QR codes. This is your sole responsibility and entry will not be permitted without a valid ticket and unused QR code.

5.6 We shall not be liable for, and you will not be entitled to any refund if you fail to provide a correct email address, or you or your guests fail to have their tickets available at the point of entry to the event.

5.7 If you do not have the facilities to print your tickets, or have them available on your phone you should contact our Customer Help desk at least 3 business days before the event by emailing [email protected] so that we can make alternative arrangements for you.

5.8 If you have purchased a “Concession” ticket, you may be required to provide relevant ID to confirm that you are eligible for this ticket. We will not be responsible if you or any guests under your booking are refused admission because of a failure to meet or prove that you/they meet the criteria for a Concession.

6. TICKET OBLIGATIONS

6.1 When you receive your Tickets, please keep them in a safe place. We will not be responsible for any Tickets that are lost. Furthermore, we strongly recommend that you do not post pictures or details of your Tickets online as this may allow third parties to counterfeit your Tickets/QR Codes or otherwise compromise the integrity of the Tickets and we will not be liable if you are refused entry to the event as a result.

7. TICKET RESTRICTIONS

7.1 You are not entitled to purchase any Tickets as a trader acting in the course of business with the intention of reselling your Tickets for profit unless formal written permission is given by us in advance. If we discover or have reason to suspect that you have purchased and intend to resell, or have sold Tickets in breach of this clause, we reserve the right to cancel your Tickets without notice.

7.2 Tickets purchased from us may not:

(a) be used for advertising, promotions, contests or sweepstakes (or for other such similar commercial gain) without our prior content; and/or

(b) be combined with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for sale or other distribution, unless formal written permission is given by us.

8. EVENT TIMINGS AND ADMISSIONS

8.1 Please note that advertised start times of events are subject to change. Also, door opening and closing times stated in relation to an event are not indicative of the event’s start or end time, all of which remain at our discretion and may be subject to change.

8.2 Tickets are sold subject to our right to alter or vary the programme of an event due to events or circumstances beyond our reasonable control without being obliged to refund monies or exchange tickets, unless such change is a material alteration.

8.3 Generally, every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.

8.4 The event venue may conduct security searches of you and other patrons for safety and security purposes and/or may refuse admission to patrons (including you) breaching or suspected of breaching any terms and conditions of the event.

8.5 Admission to all events is subject to the terms of admission of the relevant venue, and certain items (e.g. laser pens, mobile phones, dogs (except guide dogs) and patrons’ own food and drink) may be prohibited. Please check with the venue directly. The unauthorised use of photographic and/or recording equipment at events is also prohibited. Any unauthorised photos, videos and/or recordings may be destroyed or deleted. The use of drones or similar equipment for any reason in, at or near the event venue is strictly prohibited.

8.6 Breach of any of venue terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the venue to eject you from their premises.

8.7 Unless expressly authorised at the event, there will be no pass-outs or re-admissions of any kind.

8.8 By attending an event, you and other patrons understand and agree to being photographed, filmed and/or recorded in relation to the event and/or for safety and security, including filming by the police. You and other patrons understand and agree that resulting photographs, videos, audio recordings and/or audiovisual recordings may be used in any and all media for any purpose at any time throughout the world (however, you may object to such use by specific request to [email protected]).

8.9 Special effects, which may include sound, audio-visual, pyrotechnic effects or lighting effects may be featured at an event, which may not be suitable for those with photosensitive epilepsy, or similar conditions.

9. EVENT CANCELLATIONS AND ALTERATIONS

9.1 If an event is cancelled, rescheduled or materially altered, we will use reasonable endeavours to notify you once we have received the relevant information and authorisation. However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event.

9.2 Cancellation: If an event for which you have purchased Tickets or Packages is cancelled in full (and not rescheduled), your order will be cancelled, and you will be refunded the Sale Price of your Tickets or Packages. If you have purchased Tickets or Packages for an event takes place over several days and one or more days (but not all days) are cancelled, you may only be offered a proportionate partial refund.

9.3 Rescheduling: If an event for which you have purchased Tickets or Packages is rescheduled, Tickets and Packages will usually be valid for the new date (or you will be offered Tickets or Packages of a value corresponding with your original Tickets or Packages for the rescheduled event, subject to availability). If you notify us within the specified deadline that you are unable to attend the rescheduled event, you will be able to cancel your order and obtain a refund of the Sale Price of your Tickets or Packages (Service Charges and Order Processing Fees are non-refundable). If we do not specify a deadline, the deadline by default will be 48 hours before the date of the rescheduled event. Failure to notify us by the applicable deadline that you are unable to attend the rescheduled event will be deemed to be a reconfirmation of your order for Tickets or Packages for the rescheduled event, and you will not be able to claim a refund.

9.4 Material Alteration: If an event for which you have purchased Tickets or Packages is “materially altered” (as defined in clause 11.5 below), Tickets and Packages will usually be valid for the altered event (or you will be offered Tickets or Packages of a value corresponding with your original Tickets or Packages for the altered event, subject to availability). If you notify us within the specified deadline that you do not wish to attend the altered event, you will be able to cancel your order and obtain a refund of the Sale Price of your Tickets or Packages (Service Charges and Order Processing Fees are non-refundable). Failure to notify us within any specified deadline that you do not wish to attend the altered event will be deemed to be a reconfirmation of your order for Tickets or Packages for the altered event, and you will not be able to claim a refund.

9.5 For the purposes of this Purchase Policy, a “material alteration” is a change (other than a rescheduling) which, in our reasonable opinion, makes the event materially different to the event that purchasers of Tickets, taken generally, could reasonably expect. In particular, please note that the following are not deemed to be “material alterations”: adverse weather conditions; changes of any supporting act; changes to individual players; changes to the team or teams of any multi-team event; curtailment of the event where the majority of an event is performed in full; and delays to the starting of the performance of an event.

9.6 To claim a refund under clause 11.2, 11.3 or 11.4, please follow the instructions we provide to you or apply in writing to: Table Tennis England, Bradwell Road, Loughton Lodge, Milton Keynes, MK89LA. Where we instruct you to do so, you must enclose or return to us your unused Tickets and comply with any other instructions from us. For accounting purposes in relation to cancelled events, your unused Tickets must be received by us within 28 days from the date of the cancelled event.

9.7 Refunds will be made using the same means of payment as you used for the initial purchase.

9.8 If you have purchased any Upsells associated with an event which has been cancelled, rescheduled or materially altered and a refund in relation to the Tickets is due to you in accordance with clause 11.2, 11.3 or 11.4, unless the Upsell is a product and has already been delivered to you or is a digital download purchased during the 14 days immediately before the date of release or at any time on or after the release date, we will also refund you the Sale Price of such Upsells purchased from us. However, nothing in this clause 11 shall operate to exclude your statutory right to cancel orders for Upsells other than Excluded Upsells (as defined below), as set out in clause 13.

10. FAN GUARANTEE

10.1 In addition to your statutory rights under applicable laws, we operate our “Fan Guarantee”, pursuant to which, you may cancel, exchange or upgrade all the Tickets in your order, subject to payment of an admin fee of £5.00 (in relation to exchanges and upgrades only) and the restrictions, terms and conditions, and fair use policy set out in the rest of this clause 12.

10.2 The Fan Guarantee only applies to Tickets. However, nothing in this clause 12 operates to exclude your statutory rights under applicable laws to cancel Items in an order, details of which are set out in clause 13.

10.3 You will not be able to cancel, exchange or upgrade Tickets under the Fan Guarantee if:

(a) your order is for Tickets that are season tickets, instalment-payment tickets, deposit-payment tickets, multi-part/multi-day/series tickets, Platinum Tickets, Collector Tickets, VIP tickets, tickets that are part of Packages and/or

(b) you have transferred or sold the Ticket to another person

10.4 You must make your request to exercise our Fan Guarantee (“Request”), within 24 hours of placing your original order or making your original reservation and at least 14 days prior to the event (or start of the event) to which your original order or reservation relates.

10.5 If you want to make a Request to cancel, exchange or upgrade the Tickets in your order, please contact us at [email protected]

10.6 We aim to acknowledge receipt of and review your Request within 3 business days of receipt, and to process Requests within a further 5 business days.

10.7 The Fan Guarantee is also subject to the following limitations:

(a) if your Request is to cancel an order, Service Charges and Order Processing Fees will not be refunded;

(b)exchanges and upgrades of Tickets may only be made for Tickets that are the same price or more for the same event, where “same event” means the same event at the same venue within the current booking period for that event (e.g., this excludes events that are different fixtures for the same sporting team);

(c) Requests for exchanges and upgrades of Tickets will always be subject to Ticket availability when we review the Request;

(d) payment of the admin fee set out at clause 12.1 above, and any additional amounts due from you (e.g., if you are upgrading the Tickets in your order) must be paid in full in order to complete your Request; and

(e) we operate a “Fair Use Policy” in respect of our Fan Guarantee, under which:

(i) no more than one (1) request may be made per household per calendar month; and

(ii) no more than three (3) Requests may be made per household in any 12-month calendar period, regardless of whether such Requests are successful or not.

10.8 If your Request is successful and you are due a refund from us, it can take up to 14 days for the refund to be processed. Please note, refunds can only be made to the payment method used for the original order and cannot be refunded via any other method of payment.

10.9 You will be ineligible to benefit from the Fan Guarantee if we have any grounds to suspect that:

(a) you have in any way breached the terms of this Purchase Policy; and/or

(b) you are acting fraudulently; and/or

(c) you are acting contrary to the spirit of the Fan Guarantee or in breach of the Fair Use Policy.

11. STATUTORY RIGHT TO CANCEL

11.1 Tickets and Packages cannot be cancelled, exchanged or refunded after purchase, save in the circumstances set out in clause 11 or 12.

11.2 Furthermore, certain types of Upsells cannot be cancelled, exchanged or refunded after purchase, save in certain specified circumstances (as set out in clause 11.8). Such Upsells are referred to in this Purchase Policy as “Excluded Upsells”) and include:

(a) any travel, catering, accommodation, transport or services relating to leisure activities, to be provided on a specified date or during a specified period;

(b) any products that are made to your specifications or are clearly personalised;

(c) any digital downloads you purchase during the 14 days immediately before the date of release or at any time on or after the release date, in which case at the time of purchase you will have agreed for the digital download to be provided to you before the expiry of usual statutory cancellation period and will have acknowledged that your right to cancel will be lost;

(d) any goods which become mixed inseparably (according to their nature) with other items after delivery

11.3 To exercise your right to cancel, you must inform us of your decision to cancel your purchase by a clear statement (e.g. a letter sent by post to Table Tennis England, Bradwell Road, Loughton Lodge, Milton Keynes, MK89LA). You can also request cancellation by contacting us at [email protected]

11.4 To meet the relevant cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period, as set out in clause 13.3, has expired.

11.5 Once you have notified us within the relevant deadline that you wish to exercise your right to cancel, if you have received the Upsell (or if it has already been dispatched and you do not reject delivery of the same), you must send back such Upsell as follows:

(a) if the Upsell has been provided to you by our Event Partner, you must send the Upsell back to the relevant Event Partner, to such address as notified by us to you or as displayed on our website; or

(b) if the Upsell has been provided to you by Table Tennis England, you must send the Upsell back to us at Table Tennis England, Bradwell Road, Loughton Lodge, Milton Keynes, MK89LA or a provided address.

Returns must be sent promptly and, in any event, no later than 14 days from the day on which you communicate your cancellation to us and we advise you to obtain proof of sending. Please also note: you will have to bear the costs of returning the relevant Upsell(s), unless otherwise stated by us or the relevant Partner.

11.6 If you cancel a purchase under this clause 13, we will generally reimburse to you all payments received from you in relation to the relevant cancelled Upsell, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). However, if there is a loss or reduction in value of the relevant Upsell as a result of unnecessary handling by you, we may make a proportionate deduction from the reimbursement. Please be assured, you are only liable for any diminished value of the relevant Upsell resulting from your handling of the Upsell, other than such handling that is necessary to establish the nature, characteristics and functioning of the goods.

11.7 We will make necessary refunds under this clause 13 without undue delay, and no later than 14 days after the day:

(a) we or the relevant Event Partner receives the relevant Upsell back from you; or

(b) you provide evidence that you have returned the goods; or

(c) that we are informed about your decision to cancel your purchase, if there were no goods supplied.

11.8 We will make the reimbursement using the same means of payment as you used for the initial purchase, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the refund.

12. INTERPRETATION

12.1 The terms “including”, “include”, “in particular”, “e.g.” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

12.2 The headings used within this Purchase Policy are for reference purposes only and do not affect its interpretation. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Purchase Policy.

12.3 Capitalised terms in this Purchase Policy shall have the special meaning ascribed to them as set out within this Purchase Policy.

13. WARRANTIES AND INDEMNITIES

13.1 You represent and warrant that the information that you submit to us in relation to your account and in your use of the Table Tennis England’s Services is true, accurate and complete and you will not use any false information, including contact information. You further warrant and represent that you are at least 18 years old (or the age of legal capacity in the country of purchase) and can enter into legally binding contracts for the purchase of Tickets.

13.2 You represent and warrant that in using our website, you shall comply with all applicable laws and regulations, along with the terms of this Purchase Policy and any other applicable terms and conditions.

13.3 You hereby indemnify and hold harmless us and our affiliates along with their respective officers, directors, employees and agents (the “Indemnified Parties”) against any losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered by any Indemnified Parties arising out of or in connection with your breach of this Purchase Policy or any other applicable terms and conditions, breach of any applicable laws or regulations, or breach of any third party rights.

14. LIMITATION OF LIABILITY

14.1 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner):

(a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner;

(b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partner’s negligence); or

(c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of this Purchase Policy and/or any other applicable terms and conditions and/or any applicable laws or regulations.

14.2 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of our Services and/or any purchases made under this Purchase Policy. In particular please note that:

(a) personal arrangements and expenditure, including travel, accommodation, hospitality and other costs and expenses incurred by you relating to an event which have been arranged by you are at your own risk, and neither we nor the relevant Event Partners shall be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of an event for which you have purchased tickets under this Purchase Policy; and

(b) neither we nor any relevant Event Partner shall be responsible or liable to you for any loss of enjoyment or amenity, including where an event has been cancelled, rescheduled or altered; and

(c) neither we nor any relevant Event Partner shall be responsible or liable to you (and you will not be entitled to any refund) if admission to a venue or event is refused or revoked at any time as a result of your breach of any Event Partner’s terms and conditions.

14.3 Unless otherwise stated in this clause 16, our and any relevant Event Partner’s liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) and any Items you have purchased shall be limited to the price paid by you for the Items, including any Service Charges but excluding any Order Processing Fees.

14.4 We are not responsible for any internet connection errors experienced while using the Table Tennis England Services.

14.5 We are not responsible for the actions or failures of any Venue, player or other Event Partner. Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. Neither shall we be liable for any loss or damage sustained to your property or belongings, or those of any guests under your booking, attending an event.

14.6 We will not be liable to you for failure to perform any of our obligations under this Purchase Policy to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). This clause does not affect the terms of any clauses specifically providing for a right of refund.

14.7 Nothing in this Purchase Policy seeks to exclude or limit our or any Event Partner’s liability for death or personal injury caused by our or any Event Partner’s negligence, fraud or other type of liability which cannot by law be excluded or limited.

15 QUERIES, COMPLAINTS AND DISPUTE RESOLUTION

15.1 If we need to contact you, we will use your Table Tennis England account contact details (or the contact details you provided at the time of purchase, if you did not purchase online). It is your responsibility to inform us immediately of any changes to your contact details, whether before or after receipt of Items. In particular, please ensure that you provide us with a valid email address as this is our preferred method of contacting you. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders.

15.2 If you have any queries or complaints regarding your purchase, please contact us using our Customer Help Desk, at [email protected]

15.3 Your query or complaint shall be acknowledged by us as soon as possible and in any event, within five business days of receipt.

15.4 We may need to contact one or more Event Partners for more information before responding to your query or complaint.

15.5 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you, us and any relevant Event Partner. Please note, some complaints can take as much as 28 days to resolve.

15.6 Please note that all participants and attendees at Table Tennis England events are subject to Table Tennis England Codes of Conduct https://tabletennisengland.co.uk/our-sport/safeguarding/safeguarding-codes-of-conduct-terms-of-reference/ and we do not tolerate aggressive or abusive behaviour towards our staff or representatives, or unreasonable demands or persistence being used (including any threat, abuse or harassment towards our staff or representatives in any form or any media). We reserve the right to take such action we deem reasonably necessary in the circumstances to address any such behaviour towards our staff or representatives.

16. GENERAL

16.1 If we delay or fail to enforce any of the provisions of this Purchase Policy, it shall not mean that we have waived our right to do so.

16.2 We shall be entitled to assign our rights and obligations under this Purchase Policy provided that your rights are not adversely affected.

16.3 If any provision of this Purchase Policy is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from this Purchase Policy and this shall not prevent the other provisions from continuing to remain in full force and operate separately.

16.4 If any provision of this Purchase Policy is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Purchase Policy.

16.5 Any of our and our Event Partners’ affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999. Except as provided in the previous sentence, this Purchase Policy does not create any right enforceable by any person who is not a party to it but does not affect any right or remedy that a third party has which exists or is available apart from the Contracts (Rights of Third Parties) Act 1999.

16.6 Nothing contained within this Purchase Policy and no action taken by you or us pursuant to this Purchase Policy shall create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal and agent.

16.7 Any notice provided under this Purchase Policy shall be delivered upon receipt and shall be deemed to have been received at the time of delivery (if delivered by hand, registered post or courier) or at the time of transmission (if delivered by email).

16.8 This Purchase Policy shall be governed by and construed in all respects in accordance with English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of or in connection with this Purchase Policy.

Publication Date: 12.12.22